Privacy Policy — Whiteshirt.fun Enterprise

1. Who we are

Whiteshirt.fun Enterprise (“we”, “us”, “our”) operates a customer support platform that enables businesses to manage their WhatsApp customer conversations from a shared workspace. This policy explains how we collect, use, and protect data when businesses and their customers use our platform.

2. Information we collect

We process the following data through the WhatsApp Business Platform (Meta) and our services:

• Customer messages and media — the content of WhatsApp messages (text, images, documents, voice notes) sent between a business’s customers and the business.
• Contact information — customers’ WhatsApp phone numbers and WhatsApp profile names.
• Message metadata — timestamps, delivery and read status, and message identifiers.
• Business user data — names, email addresses, and roles of the agents and administrators who use the platform on behalf of a business.

3. How we use information

We use this data solely to provide the support service: routing incoming messages to the correct business, enabling agents to view and reply to conversations, maintaining conversation history, and displaying delivery status. We act as a data processor on behalf of the businesses (“tenants”) that use our platform; each business is responsible for its own customers’ data.

4. How we share information

• With Meta Platforms (WhatsApp Business Platform) to send and receive messages, as required to operate the service.
• With infrastructure providers we use to host and store data (cloud hosting and object storage), under confidentiality obligations.
• We do not sell personal data, and we do not use customers’ message content for advertising.

5. Data storage and security

Data is stored securely, with access restricted to authorised users of the relevant business. Credentials and sensitive tokens are encrypted at rest. Access to each business’s data is isolated so that one business cannot access another’s data.

6. Data retention and deletion

We retain conversation data for as long as a business maintains an active account, or as required to provide the service. Businesses and their customers may request deletion of their data by contacting us at the address below.

7. Your rights

Individuals may request access to, correction of, or deletion of their personal data by contacting us. We respond in line with applicable data-protection law, including the Nigeria Data Protection Regulation (NDPR).

8. Contact

For any privacy questions or data requests, contact: admin@whiteshirt.fun